Integrations / Zendesk
Don't Miss a Text with the New Zendesk & SMSBump Integration
The Zendesk Support & Shopify integration arms your agents with all the information they need when replying to customer inquiries without having to leave Zendesk.
This in turn, reduces context switching and increase agent productivity. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.
Get Started Fast
The app integration process is simple and straightforward and you can setup the connection between SMSBump and Zendesk in a couple of minutes.
From Zendesk Tickets to SMS Chat
Works both ways, whenever you reply to a ticket opened by the integration, the customer will receive a text message reply to their SMS conversation.
(Requires enabled Chat)
Track Conversations in SMSBump
The conversation between you and your customers in the Zendesk support tickets will also be mirrored in the SMSBump Chat if you decide to carry out the conversation there.
The ROI on SMS messaging is outstanding, and SMSBump makes it super-easy! The options are great, and the support is outstanding and fast.